At SI Trading, we strive to provide our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase from our website. However, if you are not satisfied with your purchase, we have a Return Refund Policy in place to help you.
Shipping Costs You are responsible for the cost of shipping the product back to us unless the product is defective or damaged. If the product is eligible for a refund, we will refund the cost of the product and any applicable taxes, but not the cost of shipping.
Exchanges We do not offer exchanges at this time. If you would like to exchange a product, please follow the return process and place a new order for the desired product.
Refund Processing Time Refunds will be processed within a reasonable amount of time after we receive the returned product. The refund will be issued to the original form of payment used for the purchase.
Defective or Damaged Products If you receive a defective or damaged product, please contact our customer service team immediately. We will provide you with a return authorization number and instructions for returning the product. We will cover the cost of shipping the product back to us and provide you with a replacement product or a full refund, whichever you prefer.
Exceptions We do not accept returns or refunds for the following products:
If you have any questions or concerns about our Return Refund Policy, please contact our customer service team at [insert contact information.